Tourism Industry

The tourism industry’s success is based on its customer satisfaction. Furthermore is it vulnerable for any kind of economic downturn when customers reduce their vacation spending at first. Especially in emerging markets like Egypt where tourism is with approximately 17% an important part of the gross domestic product (GDP) and responsible for 1.5 million jobs,  a constant improvement of service for the customers is necessary. Because you are always just as good as your last customer’s evaluation, you have to pay attention to what makes a good service. That’s where our ERP solution for tourism institutions comes in. 

We offer a full-service customized software system, which integrates standardized front office booking applications such as Fidelio over a portal and provides the information and data to the back office. Due to its parametric structure, our software makes it easy for the back office to track and monitor income and expenses in project management and on any other detail level. The advantage of our product is the integrated approach of it that simplifies the monitoring of cost centers, the management of inventory and profitability, the customer relationship management and last but not least the human resource management. All these tasks are a cornerstone of service maintenance and improvement for every hotel and hotel chain of any size.